Effective Date: [15-01-2026]
Website: www.heuboss.com
Brand: HEU BOSS

At HEU BOSS, we value craftsmanship and customer satisfaction. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through our platform.

By placing an order with HEU BOSS, you agree to this policy.

1. Eligibility for Returns

You may request a return if:

• The product is damaged upon delivery

• The wrong item is delivered

• The product is defective

• The product does not match the description or images

• Size issue (only if the product is unused)

Return requests must be made within 3 days of receiving the product.

2. Conditions for Return Acceptance

To qualify for a return:

• Product must be unused and in original condition

• Original packaging must be intact

• Tags, labels, and accessories must be included

• Proof of purchase (order number/invoice) is required

Returns may be rejected if:

• The product has been used

• The product is damaged due to customer misuse

• Packaging or tags are missing

3. Non-Returnable Items

The following items are not returnable unless defective:

• Customized or personalized products

• Products purchased on clearance or special sale

• Items damaged by improper use

• Gift cards or vouchers

4. How to Request a Return

To initiate a return, contact us through:

? Email: support@heuboss.com
? Phone / WhatsApp: 0317 468 94 95

Please share:

• Order number

• Reason for return

• Clear photos/videos of the product

Our team will respond within 24–48 hours with further instructions.

5. Refund Policy

After receiving and inspecting the returned product:

• Approved refunds are processed within 5–7 working days

• Refunds are sent to the original payment method

• Shipping charges are non-refundable unless the error was from HEU BOSS

For Cash on Delivery (COD) orders, customers must provide:

• Bank account details or

• Easypaisa / JazzCash number

6. Exchange Policy

Exchanges are allowed in case of:

• Size issues

• Wrong product delivered

• Manufacturing defect

Exchanges depend on product availability.

7. Return Shipping Responsibility

• If the return is due to our mistake (defective/wrong item), HEU BOSS covers return shipping

• If the return is due to customer preference (change of mind/size), customer bears shipping cost

8. Late or Missing Refunds

If you haven’t received your refund after approval:

• Recheck your bank/payment account

• Contact your payment provider

• Then contact HEU BOSS support

9. Contact Us

For any questions related to returns or refunds:

? Email: support@heuboss.com
? Phone / WhatsApp: 0317 468 94 95
? Website: www.heuboss.com