Effective Date: [15-01-2026]
Website: www.heuboss.com
Brand: HEU BOSS

At HEU BOSS, we believe great products deserve great service. This Customer Support Policy explains how we assist our customers before, during, and after purchase.

By using our website or contacting our support team, you agree to the terms outlined below.

1. Our Commitment to Customers

HEU BOSS is committed to providing:

• Friendly and respectful communication

• Timely responses to queries

• Honest product guidance

• Fair resolution of complaints

• Professional after-sales support

We value long-term relationships built on trust.

2. Support Channels

Customers can contact HEU BOSS through the following official channels:

? Email: support@heuboss.com
? Phone / WhatsApp: 0317 468 94 95
? Website: www.heuboss.com (Contact form / chat if available)

Only these official channels are considered valid for support.

3. Support Hours

Our customer support is available:

• Monday to Saturday

• 10:00 AM to 6:00 PM (Pakistan Standard Time)

• Closed on Sundays and public holidays

Messages received outside working hours will be answered on the next working day.

4. Response Time

We aim to respond within:

• WhatsApp / Phone: within a few hours during working time

• Email queries: within 24–48 hours

• Complaint resolution: within 3–5 working days, depending on the case

Complex issues may require additional time, but customers will be kept informed.

5. What Our Support Covers

Our support team can help with:

• Product information and guidance

• Order status and tracking

• Payment issues

• Returns, refunds, and exchanges

• Complaints about product quality

• Technical issues with the website

• Seller-related issues (if applicable)

6. Customer Responsibilities

To help us support you effectively, customers are requested to:

• Provide correct order number

• Share clear images/videos when reporting issues

• Communicate respectfully

• Provide accurate contact information

Abusive language, threats, or harassment toward our staff will not be tolerated.

7. Complaint Handling

If you are unhappy with any aspect of your experience:

• Contact us via email or WhatsApp

• Share full details of the issue

• Our team will investigate fairly

• We will offer the best possible resolution under company policies

Customer satisfaction is our priority, but decisions will be based on evidence and fairness.

8. Limitations of Support

HEU BOSS support does not cover:

• Damage caused by customer misuse

• Delays caused by courier companies beyond our control

• Issues caused by incorrect delivery information provided by the customer

• Matters outside HEU BOSS policies

9. Policy Updates

HEU BOSS may update this Support Policy at any time. Updates will be posted on the website and will be effective immediately after publication.

10. Contact Us

For any support-related assistance:

? Email: support@heuboss.com
? Phone / WhatsApp: 0317 468 94 95
? Website: www.heuboss.com